Control your enterprise knowledge to drive trusted, scalable results with AI-powered customer service, internal operations, and knowledge management.
Our technology and services help you discover and prepare data, ensure governance, and take advantage of built-in guardrails and compliant frameworks.
Empower your organization with AI connected to business-critical applications, delivering meaningful results within the flow of work.
Ensure your data stays protected with encryption and identity safeguards, with governance that meets industry and regional standards.
Intelligent Knowledge Base
Unified intelligent knowledge platform integrating enterprise Wiki, document libraries, learning centers, and Q&A communities — powered by AI-driven retrieval and knowledge graph construction.
Intelligent Quality Analytics
Automated conversation quality detection, sentiment analysis, and business intelligence — transforming every customer interaction into actionable data for continuous service improvement.
LLM-Powered AI Training
Immersive AI practice partner powered by large language models. Simulates real customer scenarios for 7x24 training, enabling employees to master service skills through interactive roleplay with instant feedback and performance analytics.
Enterprise AI Assistant
AI-powered internal service desk handling HR inquiries, IT support, policy Q&A, and workflow automation — enabling employee self-service and reducing repetitive back-office work by up to 70%.
AI Customer Service Robot
China's most precise conversational AI for customer service. Powered by proprietary NLP engine, YunBot handles complex multi-turn dialogues with semantic slot filling, intent recognition, and real-time business system integration across all channels.
Intelligent Voice Assistant
Fully automated phone sales and customer service with real-time human-like voice conversations, millisecond response times, and 24/7 availability — completely replacing manual outbound operations.
Deep industry knowledge graphs and vertical AI models, fine-tuned for the world's most demanding enterprise sectors.
Intelligent customer service covering credit cards, loans, and wealth management. Compliant, precise, and available 24/7 — reducing call center workload by up to 65%.
Citizen service portals and intelligent policy Q&A systems, making government services more accessible, transparent, and efficient for millions of residents.
Technical knowledge management and AI-driven maintenance support for complex manufacturing environments — deeply integrated with MES and ERP systems.
Handle millions of billing inquiries, network fault reports, and service provisioning with near-zero human intervention, maintaining consistent brand voice across all touchpoints.
Personalized product discovery, order tracking, returns automation, and proactive upsell recommendations that boost revenue while delighting customers.
Real-time shipment tracking, exception handling, and automated customer notifications — enabling logistics companies to scale support without adding headcount.
YunWen's proprietary Knowledge Graph + LLM dual-engine combines the precision of structured reasoning with the flexibility of generative AI — setting new standards for enterprise conversational accuracy.
Industry-specific knowledge graphs encode domain expertise, enabling rigorous, auditable reasoning for complex multi-hop questions — no hallucinations.
Large Language Model generalization drives natural conversations, document summarization, and long-tail query handling — seamlessly backed by the knowledge graph layer.
Plug YunWen NLP capabilities into any existing system via REST APIs. Out-of-the-box support for SAP, Salesforce, Genesys, and 200+ enterprise integrations.
ISO 27001 certified. Supports private cloud, public cloud, and on-premise deployment with end-to-end data encryption and complete audit trails.
Industry leaders trust YunWen to revolutionize their customer service and knowledge management.
YunWen's Knowledge Graph engine handles our complex product liability inquiries with accuracy that traditional chatbots simply cannot achieve. In Q1 alone, our first-contact resolution rate jumped from 41% to 89%.
We deployed YunBot across 12 service channels simultaneously. The unified knowledge management and omni-channel consistency completely transformed our citizen service satisfaction — NPS improved by 34 points in six months.
YunVoice completely replaced our outbound team for routine follow-ups. Response quality is indistinguishable from human agents, cost per contact dropped 73%, and our team can now focus on high-value relationship building.
Join 50,000+ enterprises using YunWen to automate service, scale knowledge, and delight customers at every touchpoint. Experience the future of enterprise AI today.